Terms & Conditions

By using this website you (“the user”) are agreeing to the terms and conditions as stated in this document. Azite Hair (“us”) reserve the right to change these terms and conditions without notice, therefore please check before making a purchase. If you do not agree with the terms stated in this document please do not use this website. If you proceed to using this website or purchasing our goods then it will be clear that you have agreed and understood the terms.

Purchasing – Create an account with us before making a purchase. This allows you to store all order history, shipping and billing details to save you time when re-ordering. You can also sign up for our newsletter to receive flash offers and new product information.  You can browse the website by clicking on the categories at the top. When you click onto a product you simply choose your colour (if a hair product) and quantity then click the ‘Add to Basket’ button. The item(s) will be added to your shopping cart ready to go through to the checkout process. When all products you wish to purchase are in your cart you will be asked to login, if you are not already logged in, before you make your purchase. The checkout process takes you through a few simple steps to fill out the relevant information until you have finalised your order. Your payment will be taken on the items being dispatched.

Coupons & Discount Codes – Coupon codes can only be used singularly and not in conjunction with any other offers. We do not allow multiple offers to be claimed together.

Products – Azite Hair will not be held responsible for the way in which you use the product or products that you have purchased from our website once it has left our office/warehouse. We won’t accept responsibility if any hair is put in incorrectly, cared for incorrectly or damaged due to the following – perming, colouring or cutting. Azite Hair recommends you read all instructions before use. We recommend that all professional products should be used by trained hair extension stylists (preferably Azite Hair trained). Human Hair extensions can be coloured by professional hairdressers. Some images used may be used as reference only and the product you receive may differ to what may be shown, please see item descriptions for an up to date specification of products.

Remittance Terms – All goods must be paid for in full before they can be dispatched. Payment is taken when the order has been picked and packed and awaiting dispatch.

VAT & Tax Charges – VAT is chargeable at 20% on all purchases from the UK. VAT is included in Consumer prices and excluded in professional prices.

Payment – All prices are in Great British Pounds Sterling £. We accept most major credit & debit cards. DO NOT send credit or debit card details by e-mail as this is unsafe. Our web store is extremely secure and should be the only method of payment. We also use Paypal.

Shipping And Handling – Azite Hair uses DHL, UPS or Royal Mail to deliver all parcels. All parcels will be sent to the address provided in the “ship to” part of the order process. More details on our shipping process in “Shipping and Returns”. Please note that  Azite Hair is not responsible for extra custom clearance fees that may be added once parcel reaches a country. The shipping charges and VAT charges paid in the process of ordering an item is the only charge Azite Hair will state, no other charges are under Azite Hair control once parcel is dispatched.

Shipping Costs – The shipping costs are always displayed in the order process and there is an option to estimate shipping and taxes in the shopping cart. We reserve the right to increase shipping costs as per Courier annual rises.

Amendments to Orders – We cannot amend an order that has already been processed and dispatched. If you would like to amend the order you can call the office or email azitehair@gmail.com and we will try our best to action any changes.

Customer Returns – In the event of any unwanted product(s) you must notify that you want an exchange within 7 days of receiving the products. You may return them unopened and unused in a resalable condition within 14 days of first receiving the products, along with any other items / free gifts received with it, for an exchange. Items must be returned in a resalable condition and will not be accepted back if worn or opened. Postage charges will apply if exchanged for another item, in order for us to send the new product. If we have sent the incorrect product please notify us within 2 days of receiving your order via email or phone. If we have sent an incorrect order we will replace and reimburse you for all postage costs. Once we have received your products back we will replace and reimburse you for the postage it cost to return to us. Proof of postage will not be accepted as proof of delivery. You must include your name and address with a copy of your purchase invoice along with your reason for the return.

Refunds – Hair extensions are hygiene sensitive as a result refunds are not permitted, nevertheless we are more than happy to make exchanges on hair extensions that have not been opened, worn or tampered with. Customers are responsible for shipping cost and we recommend that you return the hair extensions with a tracking number, as we are not liable for lost returns.

Privacy – We will always protect and respect your privacy. We will not disclose or pass on information about our customers to any third party. We do not send you any unsolicited Emails other than information regarding your order, offers or any updates to the website and stock when you have opted in to our newsletter.
Copyright – The design, text, graphics, images, applications, software, underlying source code and all other aspects are copyright of Azite Hair. In accessing these web pages, you agree that any downloading of content is for personal, non-commercial reference only and you must seek permission from Azite Hair before. No part of this web site may be reproduced or copied and images are property/copyrighted to Azite Hair.

Supplier – We reserve the right to change prices and any information at any time and without notice throughout this website so please check the Terms and conditions every three months to keep up to date.
Customer Services – If you have any comments or questions about an order, or our products in general please contact us by email azitehair@gmail.com

Azite Hair is entitled to cancel or delay delivery of orders if it is delayed or prevented from delivery through circumstances beyond our control. Such circumstances include accident, failure to deliver by suppliers or couriers, etc.

Thank you for choosing Azite Hair!